Shipping policy

Shipping & Returns

Last updated: 06/08/2026

At MIJ (www.mij.com.au run by MIJ AUS PTY LTD), we take great care in packing every order. Japanese ceramics are delicate, and we pride ourselves on ensuring your purchase arrives safely and in excellent condition.

We strive to make ordering from MIJ easy, reliable and enjoyable. If something doesn't go to plan, please get in touch. We'll always do our best to find a solution.

 

 

Sustainable Packaging

Our priority is making sure your order arrives safely. Japanese ceramics are delicate, so we carefully pack every order using protective materials to minimise the risk of damage during transit.

Wherever practical, we also aim to reduce our environmental impact by reusing and recycling packaging materials. This includes cardboard boxes, packing crates and newspapers from Japan, many of which originate from the Tajimi region where much of our ceramics are produced.

We also use packaging materials with environmental considerations in mind wherever possible, including recycled bubble wrap and biodegradable packing peanuts made from plant-based starches.

While protecting your order will always come first, we're continually looking for ways to reduce waste and make more sustainable packaging choices without compromising the safe delivery of your purchase.

 

 

Shipping Costs

Shipping costs are calculated automatically during checkout based on the delivery address and the size and weight of your order.

Simply enter your delivery address during checkout to view the shipping cost before completing your purchase.

Wholesale customers may receive separate freight rates based on order volume and destination.

From time to time, we may offer free shipping promotions. Unless stated otherwise, these offers cannot be combined with other discounts or promotions.

 

 

Click & Collect

Click & Collect is available from our Mornington warehouse.

Orders are usually ready within 24 hours.

If you require urgent collection, please call (03) 5976 3464 and we'll do our best to have your order ready sooner.

Please select "Pick up – Mornington" during checkout to avoid delivery charges.

 

 

Dispatch & Delivery

We currently deliver throughout Australia, including Tasmania.

We aim to dispatch most orders within 1-2 business days. During sale periods or busy seasons, dispatch may take a little longer.

Once dispatched, most deliveries arrive within:

  • Metro areas: approximately 2–5 business days

  • Regional areas: approximately 3–10 business days

Delivery times are estimates only and may be affected by public holidays, weather events or courier delays beyond our control.

As soon as your order has been dispatched, we'll email you a tracking number so you can follow its progress.

At this time, we do not offer international shipping through our online store.

 

 

Delivery Information

Our courier partners require a street address for delivery. Unfortunately, we cannot deliver to PO Boxes.

Deliveries are made on business days, generally between 8:00 am and 6:00 pm.

If you have special delivery instructions, you can include them during checkout. While we cannot guarantee every request can be accommodated, we'll do our best.

If nobody is available to receive your delivery, the courier may leave the parcel in a safe place (where authorised), leave a calling card or contact you to arrange re-delivery, depending on their delivery procedures.

If an order is returned to us because delivery could not be completed, additional delivery charges may apply before it can be re-sent.

 

 

Damaged Items

We take great care when packing every order, but if something arrives damaged during transit, we're here to help.

Please email warehouse@mij.com.au within 7 days of receiving your order and include:

  • your order number;

  • photographs of the damaged item(s); and

  • photographs of the packaging if possible.

We'll assess the damage promptly and, where appropriate, arrange a replacement, repair or refund.

If a replacement is unavailable, we'll work with you to provide an appropriate alternative or refund.

 

 

Returns

If you change your mind, you may return most products within 30 days of purchase.

To be eligible for a change-of-mind return, items must:

  • be unused;

  • be in their original condition;

  • include all original packaging where practical; and

  • be suitable for resale.

For eligible change-of-mind returns, we will provide a store credit for the purchase price of the returned item.

You may return products by:

  • post; or

  • visiting one of our stores

Customers are responsible for return shipping costs for change-of-mind returns.

Please package returned items carefully to avoid damage during transit and include your name and order number so we can process your return promptly.

Please note that many of our products are individually handmade in Japan. Natural variations in glaze, colour, texture, shape and finish are part of the character of handmade ceramics and are not considered faults or defects.

 

 

Faulty, Damaged or Incorrect Items

If your order arrives damaged, is faulty or we have supplied the wrong product, please contact us as soon as reasonably possible so we can help resolve the issue.

Where a product does not meet the consumer guarantees under the Australian Consumer Law, you are entitled to the remedies provided by law, which may include repair, replacement or refund depending on the circumstances.

If we have supplied the wrong item or the product is faulty, we will also cover the reasonable cost of return shipping where applicable.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

 

 

Questions?

If you have any questions about shipping or returns, we'd be happy to help.

MIJ AUS PTY LTD

63 Watt Road

Mornington VIC 3931

Australia

Email: customerservice@mij.com.au

Contact us: https://mij.com.au/pages/contact