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We at Made In Japan are confident that you will be happy with your purchase, however if you require an exchange or refund
please read the following information:

  • We are happy to accept your return or exchange within 30 days from purchase.
  • You can return your product in two ways; 1) by post or 2) by returning the item/s to a Made In Japan store.
  • To be eligible for a refund/exchange all items must being returned in unused condition.
  • Postage charges on returns are not refundable
  • Any exchanges will incur additional postage costs paid by you.

If you have any issues with the items that you have recieved and want to discuss with a customer service representative
please call 03 5976 3464.


Unfortunately due to the nature of our products breakages can occur. If you have recieved broken items please follow these steps:

  • Photograph broken items
  • Send photographs to along with order number and any relevant purchase information

Once this information has been received we can replace your broken product/s with the same product/s.